Effective date: March 28, 2023
We want you to be completely satisfied with your purchase from 3DForge.UK. If you are not satisfied with your purchase for any reason, you may return it for a refund or exchange within 14 days of the purchase date. This policy applies to all products directly sold on our website https://3dforge.uk/.
To be eligible for a return, the product must be in its original condition and packaging, and must not have been used, installed, or altered in any way. To initiate a return, please contact us using the contact form and provide us with your order number and the reason for the return. We will provide you with a return authorisation and shipping instructions.
Once we receive the returned product and verify its condition, we will issue a refund to your original payment method. Please note that shipping and handling charges are non-refundable, and you will be responsible for the return shipping costs.
If you would like to exchange a product for a different size or colour, please contact us using the contact form and provide us with your order number and the reason for the exchange. We will provide you with a return authorisation and shipping instructions. Once we receive the returned product and verify its condition, we will ship the replacement product to you at no additional cost.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us using the contact form within 7 days of receiving the product. We will provide you with a return authorisation and shipping instructions, and we will cover the return shipping costs. Once we receive the damaged or defective product, we will issue a refund or exchange, as per your preference.
Certain products may be non-returnable due to their nature, such as custom-made products, products that have been personalized, or digital downloads. We will clearly state on the product page if a product is non-returnable.
Changes to This Policy
We may update this policy from time to time by posting a new version on our website. You should review this policy periodically for changes. Your continued use of our website after we post any modifications to the policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.
If you have any questions about this policy, please contact us using the contact form.